Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Customer Care Center collects, uses, and protects your information when you use our home appliance repair services.

Legal Entity & Data Controller Information

This Privacy Policy describes how Customer Care Center (referred to as “we,” “us,” or “our”) collects, uses, and safeguards your personal information through our website and service channels.

All data protection obligations, privacy commitments, and legal responsibilities described in this policy are undertaken by Customer Care Center.

Collection of Information

We collect only the information necessary to deliver our services efficiently and professionally. This information helps us diagnose appliance issues, schedule service visits, and maintain service quality.

Information We Collect

  • Personal Information : Name, phone number, email address, and service address
  • Service Information : Appliance type, brand, model, issue details, and service history
  • Communication Records : Calls, messages, emails, and service-related correspondence
  • Payment Information : Billing details and payment confirmation for completed services
  • Technical Information : Appliance specifications and repair-related data
Use of Information

We use your information solely to provide reliable and efficient appliance repair services.

How We Use Your Information

  • Service Delivery : Scheduling visits and completing repair services
  • Communication: : Appointment updates, service confirmations, and follow-ups
  • Customer Support : Handling queries, complaints, and post-service assistance
  • Quality Improvement : Improving service standards and technician performance
  • Record Keeping : Maintaining service history and warranty records
  • Legal Compliance : Meeting applicable legal and regulatory requirements
Information Sharing and Disclosure

We respect your privacy and do not sell or misuse your personal data.

We May Share Information:

  • With Technicians & Service Partners : Only to complete your service request
  • For Legal Requirements : When required by law or government authorities
  • Business Transfers : In case of merger, acquisition, or asset transfer
  • With Your Consent : When you explicitly approve information sharing

We Never:

  • Sell your personal information
  • Share data for marketing without consent
  • Provide details to competitors or unrelated parties
  • Use your data beyond service-related purposes
Data Security

We take appropriate technical and organizational measures to protect your information.

Security Measures Include:

  • Secure storage with restricted access
  • Authorized staff-only data access
  • Staff training on data protection practices
  • Secure communication channels
  • Regular review of security protocols
Data Retention

Your information is retained only for as long as necessary.

Retention Periods:

  • Service Records : Up to 3 years
  • Contact Details : While you remain an active customer
  • Payment Records : As required by law
  • Communication Logs : Up to 1 year
Your Privacy Rights

You have full control over your personal data.

Your Rights Include:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion request (subject to legal obligations)
  • Opt-out of marketing communications
  • Data portability request
  • Right to file privacy-related complaints

To Exercise Your Rights:

Cookies and Online Tracking

We may use cookies to enhance website functionality and analyze visitor behavior.

Types of Cookies:

  • Essential Cookies : Required for website functionality
  • Analytics Cookies : Improve website performance
  • Preference Cookies : Save user preferences

You can control cookies via browser settings.

Third-Party Services

We may use trusted third-party tools strictly for operational purposes.

Third-Party Partners May Include:

  • Payment gateways
  • Communication platforms
  • Analytics tools
  • Secure cloud storage providers

All partners follow strict confidentiality agreements.

Children’s Privacy

Our services are intended for adults only. We do not knowingly collect information from individuals under 18 years of age.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage regular review.

Disclaimer
  • General Information : All information provided by Customer Care Center is for general informational purposes only. While we strive for accuracy, we make no warranties regarding completeness or reliability.
  • Advertising Disclaimer : We may use online advertising platforms such as Google Ads. These platforms may collect data through cookies to deliver relevant advertisements. We do not control third-party advertising data collection.
  • Limitation of Liability : Customer Care Center shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.
  • Third-Party Images Disclaimer : Some images on this website may be sourced from licensed or third-party platforms. We do not claim ownership unless stated. If any content infringes intellectual property rights, please contact us for immediate resolution.
  • Jurisdiction : Customer Care Center operates only in India and does not target EU or US jurisdictions.
Contact Us

For any privacy-related questions or concerns, please contact: